Lea nuestras reseñas de Google de Family Dental Of Palatine

Tuve una excelente experiencia en este consultorio dental.. Todo el equipo fue bienvenido., profesional, y muy atento desde el momento en que entré. Dr. Wajih Chammae se tomó el tiempo de explicarme todo claramente y se aseguró de que me sintiera cómodo durante toda la visita.. la oficina esta limpia, organizado, y funciona muy eficientemente. Realmente aprecio el nivel de cuidado y atención al detalle.. Recomiendo encarecidamente esta práctica a cualquiera que busque un dentista capacitado y confiable..

- Maya Khudari

Good service. Very friendly doctor

- Ida

In my experience, this office is not respectful of patients’ time. Despite receiving multiple calls confirming my appointment, I ended up waiting more than 30 minutes past my scheduled time with no update or acknowledgment. I ultimately had to leave due to other commitments. There was no apology and no communication throughout the wait.

- Jennifer Albert

I am leaving this review to warn others about my experience with this facility. I went in for a routine cleaning, but the doctor decided to perform a deep cleaning during the same visit. When the claim was submitted to my insurance, it was denied for medical necessity. Instead of properly appealing the denial, the office billed me directly for the denied amount. I contacted my insurance myself and was told very clearly that the denial was due to insufficient supporting documentation. My insurance specifically requested that the office submit a written appeal with proper clinical documentation to support medical necessity. This was completely within the office’s responsibility. Over several months, I had to call this office 2–3 times every month just to follow up. Nothing was resolved. I even filed a complaint with my insurance because this office was not being compliant with the appeal process. Despite repeatedly explaining what my insurance needed, they continued to send me bills, including another bill in December. Each time I called, I was told the manager was “not around,” and no one ever called me back. To make matters worse, the office falsely claimed that my insurance “was not willing to pay,” which is not true—the insurance was simply waiting for the required documentation that the office failed to submit. I work as an appeals specialist, so I understand this process well. If I didn’t have this knowledge, I likely would have paid something I should not be responsible for. I feel especially bad for other patients who may not know how to navigate insurance appeals and may be treated the same way. Poor customer service, lack of accountability, and failure to handle insurance appeals properly. I strongly recommend avoiding this place.

- eternaleye captures

I had a great experience at this clinic. Dr. Wajih truly took care of my smile from Invisalign teeth straightening to everything else I needed. Clean office, great service, and excellent results. Muy recomendable!

- Ab. Dayoub